Manage Irregular Operations with Case Maintenance

ClickAirport has taken the visibility of operational information a step further with the introduction of the world's first integrated facility to investigate incidents, mitigate problems and repair faults and defects.

Whether it is an investigation of an incident, or report and repair of a fault, a "Case" is created and the users are provided with a suite of tools to manage it through to closure. Fronted by a version-controlled release of any official form, the Case Maintenance feature provides the ability to add free text, attach documentation, upload digital photos and to close the case unconditionally or with mitigating actions.

As with all features in the ClickAirport Activity Manager Suite, Case Maintenance operates with the full range of modules in airside operations, terminal management, maintenance and security. For example, through the Accident & Incident module, investigations can be managed against ACI classifications and using the best practices laid out by regulators (such as the UK's CAP642) and updated as information arrives from many sources.

With the Wildlife Control module, bird strikes can be investigated from ‘suspected' through to closure with the official bird strike form (such as the UK CAA's CA1282 or the FAA's Form 5200).

With the Accident & Incident module, defects and faults in surfaces or assets to be reported, works orders raised, repairs fixed and remedial actions managed.

By integration with the Operations Diary, the investigations can be audited against a time line and in the context of inspection regimes and duty allocation. The agility of the modules enables ad hoc reporting of defects and incidents outside of defined regimes.

With Activity Manager being available online, airports are extending access to third parties to create an 'Operations Portal' for the airside community as a safety focal point. David Townend, Managing Director of ClickAirport says "The power within the suite itself has taken ClickAirport to the point where it is no longer considered a mobile computing specialist alone. Whilst mobile computing has distinct benefits, airports are increasingly calling on our capabilities for online Operations Portals". Not only can third parties see headline reports but, with the appropriate permissions, they can contribute to the safety management process in between Airside Safety Committees.

Mr Townend says "Once Activity Manager has been implemented, airports can cherry pick which modules to deploy and where to focus the power of mobile computing". For example, bar coding reduces the time required to identify an asset and witness statements gathered at source maintain accuracy of the event details.

The increase in visibility of operational service delivery enables management teams to more appropriately allocate resources to operational demands. The more effective workforce ensures that airside standards are maintained through traffic growth with less of the traditional reliance on increasing headcount.