• Users
• Reports
• Activities
• Diaries
• Logs
• Incidents
• Cases
• Cautions
• Rules

The principles of these categories apply to all sector-specific applications. Each application uses these criteria tuned to suit a particular operational process, & all are recognisable across applications, simplifying training & use.

They are also used by all management activities, regardless of operational process. They are as useful for accidents as for bird control; as familiar for turnrounds as for asset inspections. They provide the vocabulary & structure for all analysis, problem identification & rectification, information sharing, & compliance checking.

Users
Users are the core of the system. All users are identified by name, id, password & authority level. This ensures only authorised users can access the system, & can then only perform those activities for which they permission. They are cross-referred to other criteria such as employer, & occupation.

Reports
Reports are the heart of management decision-making. They provide crucial analysis of dispersed information, much of it previously invisible. Reports improve many aspects of activity management ranging from single incidents, through to seasonal resource planning, & annual budgeting.

Reports are created from a sub-set of system log data. The system continually updates a set of 10 frequently used reports, accessible via the Quick Reports menu item.

Users can create customised reports by a variety of easily defined criteria. This gives great flexibility to allow logs to be tailored to suit very precisely defined operational requirements, allowing rapid feedback from large amounts of data. Reports cover a nominated period of time.

These customised reports include Summary Graphs, Collated Time graphs, & Trend Analysis. Output can be in various styles -- column, line, tabular etc. Reports can be ad hoc or automated. They can be displayed on screen, printed or emailed. Formats can be plain text, Word document,
.xls files for spreadsheets,
XML data, or CSV files.

Activities
All activities are built from a series of tasks. Each has a task list which identifies all of tasks that may be needed to complete the activity. Most tasks have a structured series of multi-choice questions that ensure consistency & reliability of operations. Some tasks require or allow the entry of free text.

Diaries
Diaries are maintained by the Suite, & can be displayed in a variety of formats & time periods. Simple query tools allow supervisors & other users to check activity diaries by user, & associated incidents. More detailed reports can be rapidly generated to yield valuable trend data on resource usage, incidents & other operational feedback.

Logs
Logs are held in the central database of the ClickAirport service. The system creates detailed logs of all & every activity by client organisation, since their initiation of the service. This data can be accessed & searched by authorised users via a wide variety of reports.

Incidents
Incidents are raised whenever an activity causes a user to file a detailed response describing an operational issue. Should an incident require further investigation, it is upgraded to a Case (see below).

Cases
Cases are derived from incidents which require further investigation to determine outcome. These are normally processed by supervisory staff, & may well require interaction with other authorised users. After completion, any results required to be shared with a wider community can be rapidly distributed by email, electronic file, or paper report.

The CAA 642 form is included as a standard UK reporting form for Cases. This ensures essential data is included to allow compliance checks. Other industry forms can be introduced, based on market demand.

Cautions
Case investigation may result in the identification of behaviours or actions that contributed adversely to the reported incident. It is then necessary to notify appropriate authorised users of those results, & request that they take follow-up action. This is handled via a specific sub-system known as Cautions. These notifications can be sent by email or paper, & will be filed as part of the Case record.

Rules
Many tasks or activities are conditioned by operating rules that describe or constrain consequential behaviour. These rules are nominated at time of system build for a specific client, and are maintained by ClickAirport, to ensure critical data is never compromised.